If you submitted a support request this weekend, we experienced some downtime with our email support system on Saturday and Sunday. The good good news is that questions filled out and emailed to us over the weekend will be answered in the order we received them starting at midnight tonight (Sunday 12 a.m. PST). The bad news is that we have quite a number to work through, however we hope to get to everyone’s incident as soon as possible between now and end of day Monday.
No need to resubmit your support questions as that will only result in duplicates.
We apologize for the delay and have put processes in place to prevent this situation from happening again.
Thanks for your patience.