Did you miss Blurb’s holiday shipping deadline? Here’s an update and action plan

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First off, in the immortal words of Bob Marley and the Wailers, “Don’t worry about a thing, ‘cause every little thing gonna be all right.”

Now, on to business …

If you made our deadlines, everything should arrive right on time. We encouraged everyone to choose a trackable shipping method so that you could track your packages. Keep an eye out and be sure to stay on top of your deliveries.

If you missed the cut-off to have your books by December 24 and you’re waiting to order, we think you should proceed. There is a chance that your order could still arrive on time. (Know that this is a “hope for the best” scenario.) Make sure to select Next Day Air as your shipping method just to be extra safe in case your books can be printed in time.

Should you find yourself too late to have the books in hand for the holidays, here’s a PDF certificate you can download, fill out, and use in lieu of having the actual book to give as a gift. It lets your gift recipient know that a book is on the way. Wrap it like a gift or stick it in a nice envelope. We’re sure that it’ll build excitement as they wait for your thoughtful book.

Happy holidays everyone!

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32 Comments

  1. The pdf to print is a great idea. Good thinking!

    By amber
      December 13, 2007 – 3:10 pm   Permalink
  2. I just received my book (7 of them actually!). More than on time. It’s the first time I use Blurb, and I was a bit scared of the final product… but Wow! The quality is amazing! Probably will be the best Christmas gifts I have ever given… Thanks for that!

    By Nadja
      December 13, 2007 – 4:06 pm   Permalink
  3. Just did my 4th book and my 1st hard cover. The quality is amazing!

    By Barb
      December 13, 2007 – 8:20 pm   Permalink
  4. Just ordered my first (4) books to catch up on years of stored digital photo’s. Have been showing them off. You should have a refer a friend program. I get a little discount and you spread the word. I have been asked for your web site a number of times which should drive business to you.

    Great work, a few hickups with your software but I found my way around them.

    By Gene Boerger
      December 14, 2007 – 8:27 am   Permalink
  5. Would it be possible to make your “free shipping” coupons actually for free shipping? My free shipping coupon only got me $7 off the shipping cost, and even for regular ground shipping it cost more than that. I appreciate the coupon though!

    By Melissa
      December 14, 2007 – 10:22 am   Permalink
  6. Excellent! I may have to print the PDF out.

    I made the cut-off, but given how long UPS is taking to get the first one I ordered to me (over a week.. why do they always arrive in town on Thursday night, then get held over the weekend?) I suspect I won’t receive my second order in time for our Christmas Eve events.

    Guess there’s no way to belatedly upgrade my shipping, is there?

    By Stacy
      December 14, 2007 – 10:57 am   Permalink
  7. Thanks for spreading the word about Blurb. Gene. And thanks for the suggestion for a rewards program. Love the feedback. Keep it coming!

    – Kathy

    By Kathy
      December 14, 2007 – 11:10 am   Permalink
  8. Stacy,

    Sorry, once you place an order, there is no way to change your shipping method. This FAQ explains all.

    And UPS Ground can be a bit unpredictable this time of year due to volume and weather, so please just keep watching that tracking number to make sure your book is moving.

    – Kathy

    By Kathy
      December 14, 2007 – 11:24 am   Permalink
  9. That’s ok, Kathy, it was more wishful thinking that anything else. My fault for waiting until the deadline, really, since the second two are just variations on the first and I could have done them more quickly.

    By Stacy
      December 14, 2007 – 12:55 pm   Permalink
  10. Hi Melissa,

    Regarding our “free shipping coupons,” UPS Ground shipping averages out to around $7 a book, which is we’ve set the value at $7. Our intent is to truly cover most shipping situations. In your case, at the very least, at least you got a nice discount.

    Hope that helps.

    – Kathy

    By Kathy
      December 14, 2007 – 1:00 pm   Permalink
  11. I have been very disappointed with Blurb. I placed an order for my books on December 2nd. The web site said it would ship on December 10th. It is now December 15th and they have still not shipped. I emailed support and they say the books are supposed to ship in 1-2 business days. These are for Christmas presents some of which are to go overseas.
    What disappoints me most is that there was never any proactive communication from Blurb about missing the expected ship date by over a week! A day or two I can understand, but more than a week at this time of year without any communication is unforgivable. You say in your post here that everything is running to time. This is certainly not the case with my order. Am I the only one?
    I have no choice but to look elsewhere next year when I do the second edition of my book.

      December 15, 2007 – 9:33 am   Permalink
  12. Hi Peter,

    I can understand your frustration. As you can imagine, with any manufacturing process, some things do not meet our expectations, so a handful of books have been pushed back a bit due to quality issues. If a book has a problem it gets back in line to get printed again. We’re in constant communication with our printers and will be upgrading shipping where we can. I’m glad you are in contact with Customer Support – they do have the most current information about your book’s status. We take your feedback seriously and will tweak our communication efforts where needed.

    Thanks for you patience,

    Kathy

    By Kathy
      December 16, 2007 – 1:22 pm   Permalink
  13. I hope that that’s not going to be the case with mine. I only ordered one book for a 1 yr anniversary / christmas gift. This is my first time using Blurb.com. I just happen to stumble across this site while looking for a gift. Had never thought about making a book before or even knew that it was an option. After 3 hours of creating the book I came to find at the check out that it may not make it on time for chirstmas. After I did the check out. I search all over the site to see if there were any metion of a cut off date. The only place is in the blog.

    By Hai
      December 17, 2007 – 12:16 pm   Permalink
  14. Hi Hai,

    Holiday deadlines were actually all over the site. In the blog for sure, but also mentioned in the Forums, on the Pricing and Shipping page, and at the top of every page with a direct link to the special deadlines. We also added holiday-specific info to everyone’s shopping cart.

    Would love feedback on how we could have done this better.

    Thanks,

    Kathy

    By Kathy
      December 17, 2007 – 12:20 pm   Permalink
  15. I am impressed!!

    I put together a book of photographs (7×7 Hardbound) of a special reunion as a Christmas gift for very close friends,then realized I missed the deadline by a day. Nonetheless I ordered it (on the 13th.)I got an e-mail with a UPS tracking number yesterday!.It will be at my door tommorrow!!(the 18th!!) If the book is printed well and all things look good….I will be stunned!!!

    I have been singing the praises of this site for some time now…but this will really be special for the family for whom I produced the book. Thank you!

    Gary

    Gary

    By Gary
      December 17, 2007 – 10:09 pm   Permalink
  16. An update:

    Received the book…everything looked great.My friend (A book designer) was wowed! He and his family will cherish my gift.

    Thank you!

    By Gary
      December 18, 2007 – 9:35 pm   Permalink
  17. Thats great Gary, you order on the 13th of December and already have book in hand and I ordered on the 10th of December and the book is in processing. It was supposed to be shipped on the 18th (yesterday). Hey Kathy what give’s? Do you que these books up by the date recieved or is it random. I know that there is alot of people who are anxious to get there book(s) by Christmas (me included) but it does not seem right that books ordered after the deadline arrive well before hand and others that met the deadline may not have them for gift giving.

    I refuse to print out a silly certificate to give as an alternte to the gift that I worked so damn hard on, staying up until 3 and 4 in the morning to complete on time.

    By Barry House
      December 19, 2007 – 10:31 am   Permalink
  18. Thanks Kathy,

    I was 3am when I finish and just must have over look it. I actually never even checked out the pricing. Well I still have hope that it may still arrive on time. =)

    By Hai
      December 19, 2007 – 11:23 am   Permalink
  19. Hi Barry,

    The printing process takes a number of things into consideration when printing a book: the most definitive being machine capacity per printer, so yes, sometimes books get ahead of other books. Our priority is to get all the books ordered by the deadline to their destination by December 24. We are working day and night to make this happen.

    Hope that clears things up.

    – Kathy

    By Kathy
      December 19, 2007 – 1:09 pm   Permalink
  20. Its Barry not Gary and I am losing hope that if my books do not get out today then they will no way get here by Christmas seeing they also have to clear Canada customs. I will just cross my fingers, say a little prayer and hope that Blurb comes through.

    By Barry House
      December 19, 2007 – 1:38 pm   Permalink
  21. Barry not Gary noted and fixed. My apologies.

    – Kathy

    By Kathy
      December 19, 2007 – 1:40 pm   Permalink
  22. How can we find where in the process stream our books are? Is that possible Kathy? I have tried through my order # but it does not give you any additional info? When will we know if the book gets processed?

    By Barry House
      December 19, 2007 – 1:44 pm   Permalink
  23. Hi,

    Sorry, but blog comments are not for individual customer support. If you have specific questions that cannot be answered by our FAQs or Forums, I encourage you to continue working with Customer Support.

    You will get a shipping confirmation email as soon as your book finishes printing and is ready to be shipped.

    – Kathy

    By Kathy
      December 19, 2007 – 1:58 pm   Permalink
  24. I didn’t think that I was asking for myself alone. It was meant to be a general question for all who may be interested in the progress of our books. Thanks for getting back Kathy

    By Barry House
      December 19, 2007 – 2:14 pm   Permalink
  25. Well I am happy for other people who have received their books. I only wish I could get mine in time for Christmas as well. I ordered my books on the 6th of December and have been waiting and waiting. When the 16th came around, I was told they would be shipped in a couple days. When the 18th came around I was told the same thing. Now it is the 20th, and I haven’t recevied any more responses to my emails – and of course – no book order. I ordered 8 books and spent nearly $400.00 on these Christmas presents. I am supposed to leave Friday morning on a plane to visit my family. I am very dissapointed and fear that I am not going to be able to receive my books on time.

    By Randy
      December 20, 2007 – 7:48 am   Permalink
  26. Randy,

    I can appreciate your frustration. Please continue to work with Order Support. We’re doing everything we can do to keep all orders moving during this high-volume time.

    Thanks for your patience.

    – Kathy

    By Kathy
      December 20, 2007 – 10:39 am   Permalink
  27. Hi Kathy-

    I was just referred to this blog entry to print a coupon in case my books don’t arrive on time.

    I have been working with order support, but they have no way of telling me the status of my book other than that it is in the “final stages of production”. This has been the same answer for the past 3 days apparently.

    I’m getting the impression that once it heads to the printer, its really out of Blurbs hands at that point. I’m afraid that the order may have been lost in the shuffle as happened to me once with another company. In that case, it took me bugging the CEO’s office for someone to actually check on it.

    By Clint
      December 20, 2007 – 2:08 pm   Permalink
  28. Forgive me for joining the fray, but I too have a book that has been “processing” for quite a while now. I’ve given up hope of getting it in time to give it as a gift.

    I suggest that when working with customer support, a response other than “it will probably ship in 1 or 2 days” would probably bring the level of frustration down. It sounds as though this is a stock response without any real personal customer support. If there is an issue with my book, maybe it’s something that I could’ve done differently when preparing it?

    I’ll probably not be coming back to Blurb based on this experience (and i certainly won’t recommend it to others), but maybe I can help other Blurbians who have had the good fortune of getting their books in time for the holidays.

    All things aside…at least Blurb is honest enough to make all of this griping public on their website.

    By Brian Neve
      December 20, 2007 – 2:16 pm   Permalink
  29. I too have not received my book though the “expected ship date” has come and gone. I’ve given up hope that I’ll get it for the holidays even though i ordered in advance.

    I also had the frustration of getting the standard response: “we expect your book to ship in one or two days”.

    Sounds like Blurb doesn’t have the operations to handle the volume. Any change those of us experiencing this disappointment will be given any remedy? Upgraded shipping was nice, but doesn’t help if the book doesn’t get printed.

    Without remedy, I’ll probably not be back to Blurb (and I could hardly recommend it to friends). Its disappointing, and it looks as though I’m not alone.

    By Brian
      December 20, 2007 – 2:37 pm   Permalink
  30. Kathy,

    After I ranted yesterday I discovered that last night my book were printed and were on there way. That was not until 8 pm. last night I might add. However I don’t know how you guys at BLURB did it but it got to me this morning at 11:30 am. Now that is some kind of service as it also had to be delivered to Canada. Yesterday I had no reason to believe that I was going to get my 7 books by Christmas but here it is 5 days before and I have the books in hand. I haven’t had a chance to look over every book but the one I looked at (200 pages hard cover) looks absolutly great. I must appologize to all who read my blog comments. I am looking at them again and I was frustrated because I was hoping to get my books by Friday but what a suprise I got them a day early. Kathy, pass on my thanks to BLURB staff.

    By Barry House
      December 20, 2007 – 3:03 pm   Permalink
  31. Barry,

    Thanks for the update. Very very happy that all turned out well.

    Happy holidays!

    – Kathy

    By Kathy
      December 20, 2007 – 3:30 pm   Permalink
  32. For those who are concerned about their orders not getting delivered by December 24, please remain optimistic. Our printers are working straight on through until the last UPS pick up. More orders are going out today, tomorrow , and Saturday, for delivery on or before the 24th, so please look for your shipping confirmation email.

    Do keep in mind that there is sometimes a delay between when you receive a tracking number and when UPS has it in their system. So, if you get a tracking number at 11PM at night, UPS will not pick up and scan the package until their regularly scheduled pick up the next day.

    Thanks for your patience.

    – Kathy

    By Kathy
      December 20, 2007 – 5:28 pm   Permalink

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