Holiday IOU

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Miss the holiday book deadlines? Get hit by a storm and worry your postal carrier may be suffering delays? You don’t have to show up to the holiday party empty handed. Here’s a PDF certificate to let your special someone know they have a book on the way!

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19 Comments

  1. So, I guess we should take it from this that our orders aren’t going to be making it by the holiday even though we ordered by your “holiday deadline”. My estimated ship date was 3 days ago. I see other people who ordered 10 business days ago are still not shipped.

    By Glenn
      December 17, 2008 – 9:27 pm   Permalink
  2. Hi!

    This is not funny!

    Ordered a book on 4 Dec, got an email on 16 Dec
    “… We are sorry that it has taken longer than expected to process your order …”

    and another email “…Your Blurb order has been shipped …”,

    but today ( 18 Dec) the tracking tell me “…Status: Electronic Shipping Info Received … was electronically notified by the shipper on December 15, 2008 to expect your package for mailing …”.

    Until now they have only the notification and still no book for delivery ;-(

    I don’t need a promotional code for my next purchase – i need the book shipped as fast as possible to have a christmas gift ( 24 Dec) for my family!

    It would have been a much better idea to not offer a promotional code but use express shipping without additional cost. ;-(

    An unsatisfied customer!
    port119

      December 18, 2008 – 2:04 am   Permalink
  3. Hi,

    We’re not intending to be funny at all. A lot of our customers know they’ve missed our holiday deadlines and asked us if we had cards like this. So, last year we offered this card, designed by our in-house design guru, Lesh. And this year, we’re offering it again for those last-minute orders.

    I know the card doesn’t lesson the nervousness that some of you are experiencing as you wait for your orders, but I can assure you that we are working around the clock to get everyone their orders in time for next week’s gift-giving. I’ve posted a little more info about the behind-the-scenes stuff in a reply to another blog post here.

    – Kathy

    By Kathy
      December 18, 2008 – 2:46 pm   Permalink
  4. This certificate is apparently not just for customers who missed the deadline. I had my books ordered 4 days before the deadline and now I’m told that it’s likely I won’t receive it by the 24th. I paid for 2 day shipping, just to be safe — even so, It’s not going to make it.

    I own a photography business and normally use my printing lab for book orders as well. I decided to try Blurb due to lots of recommendations and a cheaper price for my personal books. I usually print about 10 different books a month and some customers purchase up to 5 or 10 copies. Unless the quality is just extraordinary, I can say that I won’t be switching to Blurb just due to the false-advertising, turn-around time and only email based customer service.

    I’m not writing this to be negative or harsh, only sharing my personal experiences thus far with my first order with Blurb. If my opinion changes I will gladly post an updated comment.

    By Deron
      December 18, 2008 – 5:02 pm   Permalink
  5. For everyone that is freaking out about your book not being shipped on time: a message.

    The holidays shouldn’t be about getting a gift on the 24th or the 25th. And while it’s not the easiest thing to say to your loved ones… “Sorry toots, yours is still in the mail even though I ordered it before the required day” it still wont be the end of the world. Trust me. Be happy that you’re able to give someone a gift this year. They’re fine waiting a few extra days if need be.

    -Josh, first time user of Blurb.com & probably wont receive my book on time either.

    By Josh
      December 18, 2008 – 7:00 pm   Permalink
  6. The same thing makes me feel screwed.
    I ordered the books before the dedline and paid for priority shiping. Today I received fedex shipment notification ant it says that my shiping method is economy and books will arrive only on dec 30th.
    It just to be christmas presets as well. I’m very very disappointed and angry.

    By dovile
      December 19, 2008 – 3:30 am   Permalink
  7. A happy holidays to Blurb. Although I understand completely the frustration of people who may not get a book on time, I also know that every holiday has its challenges for every retailer. I hope that Blurb is able to fulfill everyone’s deadlines–but I also hope that everyone has a holiday filled with joy no matter what issues arise.

      December 19, 2008 – 4:53 am   Permalink
  8. I think your service is fabulous – I have received one book under the timing you described (actually quicker) and the second I was a little late with and I am not expecting to see for Christmas. So it will be an after Christmas present… still amazing, still good service…and will be ordering more after the holidays. I see many more sales in the coming year – I have offered to help, or show, friends and co-workers this great service in the New Year. Oh…and I am not writing this to be positive or glowing, just reasonable and realistic – sharing my own personal experiences thus far with my two orders. Merry Christmas to all – even those who deserve coal!. Job well done Blurb!

    By Phil
      December 19, 2008 – 7:04 am   Permalink
  9. I ordered by the deadline and am really distressed to see it is still processing on the 19th.
    My shipping costs were the same price as my book! and now it will be late?
    I would have paid less for shipping if I knew it wouldn’t make it in time.

    However, I am an optimist and therefore still hoping that blurb comes through – as this is my first order with them.

    By christie
      December 19, 2008 – 10:52 am   Permalink
  10. hey everyone -
    we know some of you are concerned about your orders and are leaving your questions regarding delivery here in the comments sections of the blog posts.

    while we welcome all comments here, i just want to clarify that customer support queries aren’t accessed via the blog. while we certainly let our team know of issues we are hearing of here, we unfortunately cannot help via the blog.

    as kathy stated in a previous post, we are upgrading shipping for many customers to ensure books arrive by the 24th of december.

    for any of you who have additional questions regarding your books, please contact our customer support team here. on the far right column you will see a section for email support. submit your questions to the appropriate support group and we will get back to you. also, please only submit your request once. submitting multiple times only backs up the system and delays responses for everyone.

    thanks everyone and our apologies for those of you who are running into problems.

      December 19, 2008 – 12:31 pm   Permalink
  11. Hi,

    I ordered my books November 21st and received 1 of 2 boxes December 12th. I emailed Blurb early this week letting them know box # 2 was missing and they told me to contact them at the end of the week if I still haven’t received box #2.

    I emailed this morning and just received the following email back from Blurb (looks like it’s copied and pasted) – with no explanation or tracking # for my missing package – so good luck to everyone else who ordered books after Nov. 21st!

    From Blurb – “Thanks for letting us know. I am very sorry to hear that about your order, and have initiated a reprint of your book(s). You should receive an email shortly confirming the details of your new order. I’m sorry to report that this reprint will likely not make it to you by Dec 24 and for that I apologize.”

    By Kelly
      December 19, 2008 – 12:33 pm   Permalink
  12. Oh, no! So, from what Kelly says, deadlines were really in the latter part of November for any hopes of having Christmas orders! Shame on you Blurb! Santa’s still watching!

    Again, my disappointment herein is ONLY because all of these delays could have been prevented by better forecasting and managing for the holiday rush.

    By the way, Amazon offers two print-on-demand options which I will seriously consider now instead of Blurb. My experience with Amazon has ALWAYS been positive and pleasant. Does anyone have any direct experience with these services?

    Grrrr….

    By J-P
      December 19, 2008 – 9:20 pm   Permalink
  13. I’m glad to see I’m not the only procrastinator that missed the deadline, thank you so much for making this, it’s EXACTLY what I needed!

    Hopefully when I do get my book finished, it doesn’t take forever to ship like these other people are experiencing…

      December 22, 2008 – 12:20 pm   Permalink
  14. My Book arrived today! Amazing quality !
    I am so happy that I gave Blurb the benefit of the doubt (earlier posting).
    My book was great quality and I am sure my husband will love his xmas gift.
    Thanks to the folks at blurb – you must have been burnin the midnight oil to meet those deadlines :)
    Merry Christmas to you all and thank you.

    Christie

    By christie
      December 22, 2008 – 4:03 pm   Permalink
  15. Blurb must be quite busy. Regardless, I am a bit disappointed how things have been handled so far. My order was submitted on 12/14 and was scheduled to be shipped out yesterday. I checked the order status again today – nothing changed. It is still in “Processing.”

    Reply email from Customer Service was no help at all. The person answered the email probably didn’t even bother to read my email. Just use the standard reply to say something like we are working hard on your order and your order is still in processing (I knew that, but, is it going to be shipped out a couple of days after the scheduled ship out date???)

    My next photo book is almost ready to go with blurb. Now, I think I should switch to Mypublisher and try it out and see if things go a bit better.

    By YQ.
      December 23, 2008 – 7:46 am   Permalink
  16. I ordered 4 books on December 11th and paid for upgraded shipping as well. A $500 investment, it is the only gift I am giving each member of my family this year. I received an e-mail notification today regarding their intention to have books delivered by tomorrow the 24th, and I’m hoping for a logistical miracle.

    Misleading customers with unrealistic holiday deadlines is an abuse of client trust. I think more honest deadlines for holiday shipments must be implemented for next year to give customers the opportunity to make the best decisions for themselves before investing heavily in time and money.

    Of course if I receive my books tomorrow I will be singing praises on this blog. Merry Christmas.

    By Meg
      December 23, 2008 – 11:15 am   Permalink
  17. Order Date 10 Dec (a few hours before the deadline for shipping to Italy!), shipped on 21 Dec, arrived today (24 Dec!) at 9:35 AM.
    Thanks to all of you at Blurb for the awesome service!

    Merry Christmas

    By Marco
      December 24, 2008 – 2:13 am   Permalink
  18. I said that I would post a follow up comment, so I am doing so.

    Thank you for the upgraded shipping! I did receive my books in time for Christmas.

    I’m assuming this is due to the holiday rush and trying to get all these printed in such a short time frame, but both books have pretty major defects. The cover (imagewrap) on the first copy was not binded to the pages like it should be. When the book is closed, the front cover doesn’t extend past the edges of the pages. You can see the pages with the book closed. The print quality of the pages in this first copy are fine.

    The print quality in the second book is horrible. Much of the text throughout the book has a cyan halo around it — especially if it’s light on dark text. Also, all pictures in this second copy just look extremely bad. They are fuzzy and looks like there wasn’t enough resolution in them to print — even though they look excellent in the first copy of the same book. The cover of the second copy was binded correctly and looks fine.

    As a professional photographer who designs photo books regularly, I can say that purchasing from Blurb has been a bad experience for me. Normally I print books from my photo lab and they are exceptional quality — they are also quite a bit more expensive. This was the main reason that I choose to try Blurb for a couple of personal books. I’ve heard and read many recommendations, but thus far, Blurb has not lived up to that.

    I will likely try once more after the holiday rush to see if the quality and service is better, but if not, there is no way that I can continue business with Blurb.

    Thanks again for getting the books to me prior to Christmas.

    -Deron

      December 27, 2008 – 8:43 pm   Permalink
  19. I am “singing praises” because my 4 200-page wedding albums arrived on Christmas Eve after all. I was very impressed with the beautiful quality of the books. Thank you so much for working long hours to get orders out in time for Christmas. I will definitely use this service again in the near future.

    By Meg
      December 31, 2008 – 10:53 am   Permalink

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