We love that more and more Blurbarians are reading our blog and posting comments. However, we’re finding too many technical/support questions are coming in as blog comments, and the people who run the blog (yep, that’s me) are ill-equipped to answer many of these questions. So here’s a quick run-through on how to get your questions answered quickly and correctly.
Our Help page is the place to start. We have a Getting Started Tour that walks you through BookSmart in less than 3 minutes. If you’ve got specific questions, chances are the FAQ (frequently asked questions) page can help out. It lists some of the most commonly asked questions along with answers and suggestions. We also have a BookSmart Guide, which offers great step-by-step instructions to help you find your way through BookSmart — should you need it. It’s a very comprehensive user manual that can help even the most seasoned BookSmart user.
If you have a question that cannot be answered by looking through our Help information and absolutely need to contact a living, breathing Blurbarian, please make sure you select the correct form — suggestions, tech support, order support — to get your question routed correctly. Once you submit your question, it will not — and I repeat, will not — disappear into one of those Internet black holes. Someone will get back to you. Really, they will. Our customer support team is amazing.
And don’t forget that if you want to track the progress of your book you just need to sign into your MyBooks page.
Hope this helps.