It takes a village to raise a child, just like it takes a team to make your books. There’s a whole host of incredibly talented folks working here at Blurb: Engineers building new features for BookSmart, designers creating better web interfaces, analysts deciding which new directions to pursue, and project managers organizing it all, to name just a few.
There’s even a small team dedicated to ordering and reviewing dozens of test books every week.
“We don’t want to wait for customers to complain about issues, we want to catch problems before that,” says Jessica, our Print Operations Manager. “And we’re always looking for new ways to up our standards.”
The book covers are reviewed, the amount of trim is measured, the glue is checked.
We use a specific, industry standard, neutral light to check the printed pages for color casts.
After the audits, we compile the data we collected along with what we’re hearing from customers and review that information with our print partners. Next we’ll work with the printers to identify and address any underlying causes.
In the end, only about 1% of Blurb orders arrive in the hands of our customers with a defect or flaw – but we’re always pushing to get that rate as close to perfect as we can. And if your book ever does arrive in a way that’s less than perfect, our Support Team will help make it right.
The test books are definitely not as cool or as pretty as other Blurb books, but they hold a really special place in our hearts – and our office.